Privacy Policy

1. Information We Collect

When you book a travel package, schedule a consultation, or create an account with Janeys Move, we may collect:

• Contact details (Full name, email address, WhatsApp/phone number, physical address).
• Travel & Passport identification (Passport number, nationality, date of birth, expiry date, entry visa details).
• Trip preferences, dietary needs, special flight seating, or mobility assistance requirements.
• Transaction references and payment confirmation data (we do not store full credit/debit card numbers; payments are secured via certified payment gateways).

2. How We Use Your Information

We process your personal information strictly for legitimate travel operations:

• Issuing international airline tickets, charter bookings, and boarding passes.
• Confirming 5-star hotel room reservations and VIP airport transfers.
• Submitting government visa applications and tourist entry declarations.
• Sending transactional flight notifications, travel reminders, and booking receipts.
• Providing dedicated WhatsApp and telephone on-ground support during your journeys.

3. Information Sharing & Third Parties

We never sell or rent your personal data to advertisers. We share details solely with essential travel suppliers necessary to execute your trip:

• Commercial airlines (e.g., Qatar Airways) for ticketing and passenger manifests.
• Hotel partners and licensed local destination tour operators in Doha and Qatar.
• Official immigration authorities and embassies for visa processing.
• Regulated payment processing partners (e.g., Paystack) under strict PCI-DSS encryption standards.

4. Data Security & Retention

We employ industry-standard encryption, role-based access control, and secure server environments to safeguard your sensitive travel records. Your personal information is retained only as long as necessary to complete your travel contracts, provide account history, and comply with tax and statutory audit mandates.